Free delivery for purchases above 200 SAR (Jeddah, Mecca, Riyadh, Eastern Province). Jeddah and Mecca within 4 days, Riyadh and Eastern Province within 5 days.

Delivery, change and return policies

Delivery, cancellation, and return policy:

Thank you for choosing Naqua, the leading company in seafood. We always strive to provide the best service and the highest quality to our valued customers.

Delivery and Shipping Policy:

·       Orders are delivered to the following cities: Jeddah, Makkah, and Riyadh.

·       Delivery to Jeddah takes 1 to 2 business days.

·       Delivery to Makkah takes 1 to 2 business days.

·       Delivery to Riyadh takes 3 to 4 business days.

·       Delivery is from Saturday to Thursday, and Friday is a holiday.

·       Occasionally, orders may be delayed due to major circumstances beyond our control, such as weather conditions or technical issues.

·       Orders over 200 Saudi Riyals are delivered for free.

Cancellation and Return Policy:
Due to the sensitivity of seafood and the special way of storing and transporting it, it is very difficult to accept returns or cancellations except in the following cases:

    1. In case of receiving an incorrect order, the customer has the right to return the product, provided that the products are stored correctly in fridge chiller.
    2. The order can be canceled if it is in the "new" status only and within an hour of the time of the order. After that, the customer cannot cancel.
    3. In the event of cancellation, the amount will be refunded to the customer"s account within 7 business days for MADA cards, and within 21 days for Visa cards.
    4. The request for cancellation or return must be made within an hour of the time of the order by contacting customer service.
    5. Cancellation or return is not possible after an hour of completing the order.
    6. If the customer does not receive the order upon the courier"s arrival, the order will be canceled, and the amount cannot be refunded.

We kindly request our valued customers to inspect the order immediately upon receipt and verify the correctness of the products, and in case of any complaint regarding the quality of the product, customer service should be contacted immediately upon receipt, providing the required information:

·       A photo of the box details showing the product information sticker.

·       A photo of the product inside the box.

·       Order number and mobile phone information

There are no additional fees for canceling orders if the cancellation is made within an hour of the time of the order, and the order cannot be accepted for cancellation after the specified time.

Naqua also has the right not to accept the cancellation or return of orders during special promotional offers and discounts.



To initiate a return or exchange process, please contact us via:

WhatsAPP: +966177329666

Email: [email protected]